Conditions for canceling the stay
has. Cancellation by the customer: any cancellation must be notified directly to the owner, by telephone, and confirmed by email.
- If the cancellation occurs more than 24 hours before the start of the stay, the deposit remains with the owner.
- If the cancellation occurs less than 24 hours before the start of the stay, the deposit remains with the owner and the balance of the stay is due in full.
- In the event of a shortened stay, the price corresponding to the cost of the stay remains fully acquired by the owner.
b. Cancellation by the owner: any cancellation must be notified directly to the customer, by telephone, and confirmed by email.
-if the cancellation occurs before the start of the stay, the customer will be reimbursed for the sums paid, an alternative solution may be offered to him.
- if the cancellation occurs during the stay, and it is justified by inappropriate behavior of the customer, the balance of the stay will remain due in full.
vs. Special cancellation conditions related to Covid 19
From March 1 to September 15, 2020, the cancellation conditions linked to Covid 19 are governed by the order of March 20, 2020 and apply to both parties. Cancellation may occur at any time if justified either by the contraction of the virus or by the application of new government reception or traffic rules. The sums paid, if they have been collected, will serve as a deposit on a postponement of the stay.